Welcome to the Shipping Policy of Luminor Arc store! We aim to provide you with a seamless shopping experience. Below are the details regarding our shipping process.

Shipping Details

Stage	Duration	Cost
Order Processing Time	1-2 Business Days	Free
Shipping Time	3-7 Business Days	Free
Total Delivery Time	5-9 Business Days	Free

Order cutoff time: 10 PM (Eastern Standard Time) Monday to Friday.

Please note that during busy periods such as public holidays, delivery times may be longer.

Shipping Partners

We work with trusted shipping partners to ensure your order is delivered safely and on time. Our primary shipping partners for deliveries Fedex, USPS, DHL and UPS.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our Order Tracking Page using the tracking number provided.

Customs and Import Taxes

For orders outside of Canada, customs duties and import taxes may apply. These costs are the responsibility of the customer and must be paid at the time of delivery.

Address Changes

If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible at support@luminorarc.com. We will do our best to accommodate the change, but we cannot guarantee this if the order has already been processed.

Undeliverable Packages

Initial Delivery Attempt: Our shipping partner (Fedex or UPS) will attempt delivery to the provided address. Ensure your address is accurate during checkout. If the address is incorrect it will be delivered to a nearby pickup point.

Delivery Failure Possible reasons:

• Incorrect address
• Refusal of delivery
• Failure to collect at a pickup point

You will be notified by the shipping partner if delivery fails.

Return to Sender: If the package cannot be delivered after attempts, it will be returned to Misterlamp Toronto.

Fees Incurred: Return and reshipping fees apply if the delivery failure is due to customer error.

These do not apply if the issue is caused by us.

Resolution Options Reship: Provide a correct address and pay any reshipping fees.

Refund: If reshipping isn’t feasible, request a refund after the returned package is received.

Final Confirmation: You will receive confirmation of reshipment or refund processing within 7 business days

Customer Service

If you have any questions about our shipping policy, please do not hesitate to contact our customer service via support@luminorarc.com. We will respond as quickly as possible.

Contact Information

Company Name: Dastan LLC
Registered Address: 1000 Chase Ave, Elk Grove Village, IL, 60007
Email Address: support@luminorarc.com

Customer Service Opening Hours:

We are available to assist you during the following times (Eastern Standard Time):
Monday to Friday: 9 AM to 9 PM
Saturday and Sunday: Closed

Track your order anytime at our Order Tracking Page.